Privacy Policy
At Smartwyse, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website and services.
Effective Date: 11th September 2024
Information We Collect
We collect personal information to provide our services and enhance your experience with Smartwyse. The types of information we collect include:
Types of Data Collected:
- Personal Information: Name, email address, phone number, company name, and other contact details you provide when using our website, filling out forms, or contacting us.
- Technical Data: IP address, browser type, operating system, and information about how you interact with our website (cookies, page views, time spent on the site).
- Service Data: Information about your business and the services you use or inquire about, including billing information for payment processing.
How We Use Your Information
Smartwyse uses the personal data we collect to provide our services, improve our website, and maintain communications with you. Specifically, we use your data for the following purposes:
Use of Information:
- Service Delivery: To provide you with the services you request, including account setup, training, and support.
- Communication: To respond to inquiries, send updates about our services, and provide customer support.
- Marketing: To send you relevant information about our services, special offers, and updates (with your consent).
- Site Improvement: To monitor and improve our website’s functionality and user experience.
- Billing: To process payments and manage invoicing for our services.
How We Share Your Information
Smartwyse does not sell your personal information. We may share your data with trusted third-party service providers to help us deliver our services, operate our website, or comply with legal obligations. Any third parties we work with are required to maintain the confidentiality and security of your information.
Third Parties We May Share Information With:
- Service Providers: Third-party vendors who assist us with IT support, payment processing, and customer service.
- Legal Obligations: We may disclose your information to comply with legal obligations, such as responding to subpoenas, court orders, or regulatory requirements.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.
How We Protect Your Information
We take the security of your personal information seriously and implement a variety of measures to protect it from unauthorized access, alteration, or disclosure. These measures include encryption, secure storage, and access controls.
Security Measures:
- Data Encryption: Sensitive information, such as payment details, is encrypted both in transit and at rest.
- Access Control: Only authorised personnel have access to personal data, and they are bound by confidentiality agreements.
- Data Storage: Personal data is stored in secure servers, protected by firewalls and other security protocols.
Your Data Rights
You have the right to access, modify, or delete your personal information, as well as to object to or restrict the processing of your data. If you wish to exercise any of your data rights, please contact us at info@smartwyse.co.
Your Rights Include:
- Access: You have the right to request a copy of the personal information we hold about you.
- Correction: You can ask us to correct any inaccuracies in your data.
- Deletion: You can request that we delete your personal information, subject to any legal obligations to retain it.
- Data Portability: You can request that we transfer your data to another service provider.
- Withdrawal of Consent: If you have consented to receive marketing communications, you can withdraw your consent at any time.
Cookies and Tracking Technologies
Smartwyse uses cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand how visitors interact with our site, track preferences, and improve functionality.
Types of Cookies We Use:
- Essential Cookies: Necessary for the website’s functionality, such as logging in or accessing secure areas.
- Analytics Cookies: Used to track website performance and usage patterns, helping us improve user experience.
- Marketing Cookies: Used to deliver relevant advertisements to users based on their browsing activity.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.
Data Retention
Smartwyse retains personal data for as long as necessary to provide our services or to comply with legal obligations. Once your information is no longer required, we will securely delete or anonymise it.
Changes to This Privacy Policy
Smartwyse may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at info@smartwyse.co.